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Delivery and Returns

Payment and dispatch

The following terms and conditions apply:

Dispatch conditions

The products are delivered within the European Union, Norway and Switzerland.

Dispatch costs (inclusive of legally applicable VAT)

Deliveries to foreign countries:

We charge a flat shipping fee for international deliveries:

Versandart   

Shipping fee               

International Shipping (small items in envelope)

€ 5.65

EU/ Switzerland Standard Shipping

€ 14.00

Norway/ Croatia Standard Shipping

€ 20.00

 

 

Dispatch conditions

For goods customised according to customer requirements, the revised submission will be made within 1-2 days following conclusion of the contract, execution of the design work and delivery of the goods within 40 days following approval of the revised submission (with an agreed advance payment after the time of your payment instruction), unless otherwise specified in the respective quote.

Unless otherwise specified in the quote, delivery of goods shall be made within 2-8 days from conclusion of contract (if advance payment agreed from the date of the payment instruction).

Please note that deliveries are not made on Sundays and other holidays.

If you have ordered articles with different delivery dates, we send the articles together in one delivery if no other agreement has been made. The delivery date for the complete order will be the same as that of the article with the longest delivery time.

In case of self-collection, we will inform you by email once the product is ready, along with the collection options. In this case, dispatch costs will not be charged.

Accepted Payment options

  • Payment in advance via bank transfer
  • Payment via credit card - VISA, Master Card
  • Payment via PayPal
  • Payment via PayPal Plus
  • Payment in cash at the time of collection

If payment is made using a credit card, your credit card account is debited in conjunction with the conclusion of the contract.

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