Delivery and Returns
Payment and dispatch
The following terms and conditions apply:
The products are delivered within the European Union, United Kingdom, Norway and Switzerland.
Dispatch costs (inclusive of legally applicable VAT)
Deliveries to foreign countries:
We charge a flat shipping fee for international deliveries:
a) deliverable in an envelope:
EU: 6.30 € net / 7.50 € gross
CH: 6.30 € net / 7.50 € gross
NO: 6.30 € net / 7.50 € gross
UK: 6.30 € net / 7.50 € gross
b) deliverable in a parcel:
EU, CH: 14.00 €
Croatia, Island, Norway: 20.00 €
UK (incl. channel islands): 19.70 €
c) bulky goods
Bulky goods measure at least 1750mm. At the moment, this applies only to our Convoi Exceptionnel panel (1900x250mm).
In addition to the delivery charge, there is a surcharge for bulky goods.
EU: 37.80 €
CH: 37.80 €
Liechtenstein: 37.80 €
Croatia: 43.80 €
Norway: 43.80 €
Island: 43.80 €
UK (incl. channel islands): 43.80 €
Please note that we charge 100 € for the international delivery of bulky goods with a freight forwarding company. You can contact us by phone (+49 341 492603 0) from Mon to Fri 7.30am - 5pm CET or via email (firstname.lastname@example.org).
For goods customised according to customer requirements, the revised submission will be made within 1-2 days following conclusion of the contract, execution of the design work and delivery of the goods within 40 days following approval of the revised submission (with an agreed advance payment after the time of your payment instruction), unless otherwise specified in the respective quote.
Unless otherwise specified in the quote, delivery of goods shall be made within 2-8 days from conclusion of contract (if advance payment agreed from the date of the payment instruction).
Please note that deliveries are not made on Sundays and other holidays.
If you have ordered articles with different delivery dates, we send the articles together in one delivery if no other agreement has been made. The delivery date for the complete order will be the same as that of the article with the longest delivery time.
In case of self-collection, we will inform you by email once the product is ready, along with the collection options. In this case, dispatch costs will not be charged.
Accepted Payment options
- Payment in advance via bank transfer
- Payment via credit card - VISA, Master Card
- Payment via PayPal
- Payment via PayPal Plus
- Payment in cash at the time of collection
If payment is made using a credit card, your credit card account is debited in conjunction with the conclusion of the contract.