Payment and Shipping
General Shipping Conditions
The products are delivered within the European Union, Norway and Switzerland. Dispatch costs include legally applicable VAT.
The minimum order value for orders via the online shop is € 5.49 gross. A minimum order surcharge of € 3.99 (gross) will be applied for orders with a value of less than € 5.49 (gross).
For orders by e-mail, telephone or fax, the minimum order value is € 11.90 gross.
Domestic deliveries (Germany):
For deliveries inside Germany, we charge the following shipping costs:
Shipping costs for non-bulky deliveries (parcels):
The shipping costs for non-bulky goods generally depend on the value of the goods, the order method and the selected shipping method. No shipping costs are charged when goods are collected at our premises.
For orders via our online shop, shipping costs of € 4.99 per order will be charged for a goods value of less than € 100.00. If you order from us by telephone or fax, we will charge you € 4.99 shipping costs, regardless of the value of the goods.
We charge € 1.55 for the shipping of items with a value of up to € 4.89 that can be sent by post. For goods with a value of € 4.90 or more, shipping of items that can be sent by post is free of charge. If another item that cannot be sent by post is added to an item that can be sent by post with a value of goods greater than € 4.89, the standard delivery price of € 4.99 applies.
€ 4.99 (value under € 100.00)
€ 1.55 (value up to € 4.89)
Express shipping (GO! Deutschland)
€ 29.90 (independent from value)
Express shipping, delivery by 9 am
€ 49.90 (independent from value)
Express shipping, delivery on Saturday
€ 49.90 (independent from value)
Express shipping, dangerous goods
€ 75.90 (independent from value)
Shipping costs for bulky goods:
Bulky goods are marked as such in the item description and have a girth of at least 1750 mm.
The shipping costs for bulky goods deliveries (freight forwarding) generally depend on the shipping method as well as the shipping service provider. In addition, we charge a bulky goods surcharge of 5 euros for shipping bulky goods (except for Express). The price for this is also calculated individually according to the item as well as the shipping service provider.
The following shipping costs apply:
|Service provider||Shipping costs gross|
|DHL Bulky goods||€ 23.80|
GO! Germany express shipping bulky goods (Mo-Fr)
If you would like a GO! Germany express shipment of bulky goods on Saturday, please contact us. As prices vary, we can only provide this information on request.
Please note that the bulky goods surcharge is included in the shipping costs.
Deliveries to foreign countries:
For deliveries outside of Germany, we charge the following shipping costs:
a) deliverable in an envelope:
EU: € 6.30 net / € 7.50 gross
CH: € 6.30 net / € 7.50 gross
NO: € 6.30 net / € 7.50 gross
UK: € 6.30 net / € 7.50 gross
b) deliverable in a parcel:
EU, CH: € 14.00
Croatia, Island, Norway: € 20.00
UK (incl. Channel Islands): € 19.70
c) bulky goods
Bulky goods measure at least 1750 mm. At the moment, this applies only to our Convoi Exceptionnel panel (1900 x 250 mm).
In addition to the delivery charge, there is a surcharge for bulky goods.
|Shipping country||Service provider||Surcharge|
|EU||DHL Bulky goods Europe||€ 37.80|
|Switzerland||DHL Bulky goods||€ 37.80 (€ 31.76 net)|
|Liechtenstein||DHL Bulky goods||€ 37.80|
|Croatia||DHL Bulky goods Croatia||€ 43.80|
|Norway||DHL Bulky goods Norway||€ 43.80|
|Iceland||DHL Bulky goods||€ 43.80|
|United Kingdom||DHL Bulky goods||€ 43.80|
Please note that we charge € 100.00 for the international delivery of bulky goods with a freight forwarding company. You can contact us by phone (+49 341 492603 0) from Mon to Fri 7.30am - 5pm CET or via email (email@example.com).
General shipping times
Unless otherwise specified in the quote, delivery of goods in Germany shall be made within 1-3 working days (in case of advance payment counting from the day of payment receipt).
For shipping outside of Germany, the goods shall be delivered within 2-8 working days (in case of advance payment counting from the day of payment receipt). Deviations are possible due to customs! Please note that generally no delivery is made on Sundays and public holidays.
If you have ordered articles with different delivery dates, we send the articles together in one delivery if no other agreement has been made. The delivery date for the complete order will be the same as that of the article with the longest delivery time.
For goods customised according to customer requirements, the revised submission will be made within 1-2 days following conclusion of the contract, execution of the design work and delivery of the goods within 40 days following approval of the revised submission (in case of advance payment counting from the day of payment receipt), unless otherwise specified in the respective quote.
Accepted Payment Options
For deliveries inside Germany:
- Cash on collection
- Advance payment by bank transfer
- Cash on delivery (plus COD fee of € 6.90)
- Credit Card (VISA / Master Card)
- SOFORT / Klarna
For deliveries outside of Germany:
- Advance payment
- Credit Card
- SOFORT / Klarna
Further Information on Payment Conditions
Please note: We offer purchase on account after a successful credit check. We reserve the right to change the payment method to "prepayment/bank transfer" in the event of insufficient creditworthiness or a failed credit check and to inform the customer accordingly. Information service used: SCHUFA
Credit Card Payment
If you pay by credit card, your credit card account will be debited upon conclusion of the contract.
Payment by invoice
When paying by invoice, the invoice amount must be settled within 30 days. Customers who have selected "invoice" as their payment method can transfer the invoice amount due for their order (stating the invoice number and their full name) to the following bank account:
Account holder: Reflecto GmbH
Bank: Commerzbank Leipzig
Bank account number: 112244900
Bank code: 86040000
IBAN: DE41 8604 0000 0112 2449 00
BIC (SWIFT-Code): COBADEFFXXX
Payment via Klarna Checkout
In cooperation with Klarna we offer the following payment option: instant bank transfer. Klarna can be used for orders to Germany, Austria, Belgium, Netherlands, Italy and Spain.
Questions about out Payment and Shipping conditions?
Please do not hesitate to contact us if you have any further questions.
Phone: +49 341 4926030 (Mo-Fr 7:30am – 5pm)